Sales Policy for BigXCity

Effective Date: January 8, 2025

At BigXCity, we are committed to providing a seamless shopping experience for our customers. This Sales Policy outlines the terms and conditions for purchasing products through our website. By making a purchase, you agree to abide by these terms.

1. Product Availability

We strive to ensure that the products listed on our website are in stock and available for purchase. However, due to high demand, inventory levels may fluctuate, and some products may become temporarily out of stock. If an item is unavailable after you place an order, we will notify you immediately and offer you the option of waiting for restocking, selecting an alternative product, or canceling the order for a full refund.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are subject to change without prior notice. Prices include applicable sales tax unless stated otherwise. Shipping fees are not included in the product price and will be added at checkout.
  • Payment Methods: We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payments are processed securely, and we do not store your payment details on our servers.
  • Payment Processing: All orders must be paid in full before they are processed for shipment. If we cannot process your payment, we will contact you to resolve the issue. Your order will not be shipped until payment is successfully processed.

3. Order Confirmation and Processing

Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee that the products are in stock or that your order will be processed. Once your payment is confirmed, we will begin processing your order, and a shipping confirmation email will be sent to you once the items are dispatched.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options depending on your location. Delivery times vary depending on the shipping method chosen and your location.
  • Shipping Charges: Shipping costs are calculated at checkout based on the weight of your order and the shipping address. Free shipping promotions may apply from time to time.
  • Shipping Delays: While we strive to ship orders promptly, we are not responsible for delays caused by third-party carriers, customs, or adverse weather conditions. If your order is delayed, please contact our customer service team for assistance.

5. Sales and Promotions

From time to time, we may offer sales or promotional discounts on our products. These promotions are typically time-limited and may have specific terms and conditions. Discounts and offers are subject to change and are only applicable to the products specified in the promotion.

6. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed information on how to return or exchange products.

7. Warranty and Guarantees

We provide warranties for certain products as indicated on the product description page. If your item is defective, please contact our customer service team within the warranty period for assistance.

8. Customer Responsibility

By purchasing from BigXCity, you agree to provide accurate and up-to-date information, including your shipping address, billing details, and payment information. We are not responsible for orders that are delayed or lost due to incorrect information provided by the customer.

9. Customer Service

If you have any questions or concerns about your order, please contact our customer service team at:

  • Email: contact@bigxcity.com
  • Phone: (225) 555-9876
  • Address: 1234 Bayou Drive, Baton Rouge, Louisiana, United States

We are here to help and ensure your experience with BigXCity is as smooth as possible.